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Overview

Industry templates are ready-made starter kits that provision a complete next-best-action configuration for your vertical. Each template includes categories, offers, decisioning gates, a decision flow, sample customer data, and channel creatives so you can see KaireonAI in action immediately. Apply any template with a single API call:
Replace {kit} with banking, retail, or telco. Additional verticals ship too — insurance, healthcare, hospitality, utilities, and media — list them all with GET /api/v1/accelerators.

BFSI (Banking, Financial Services, Insurance)

What is included

Use cases

  • Cross-sell — recommend a credit card to savings-only customers based on spending patterns
  • Retention — surface loyalty rate offers to customers with declining balances
  • Upsell — upgrade existing cardholders to premium tiers based on usage thresholds
  • Insurance bundling — pair insurance products with loan disbursals

Getting started

  1. Apply the template:
  2. Open Studio > Decision Flows to review the pre-built flow.
  3. Call the Recommend API with a sample customer ID to see ranked offers.
  4. Customize decisioning gates and scoring weights to match your institution’s policies.

Retail

What is included

Use cases

  • Loyalty program — reward high-value customers with exclusive double-points offers
  • Promotions — target discount-sensitive segments with flash sales during low-traffic periods
  • Cart abandonment — recover abandoned carts with time-limited incentives
  • Seasonal campaigns — automatically activate holiday and back-to-school offers within date windows

Getting started

  1. Apply the template:
  2. Open Studio > Decision Flows to explore the retail flow and adjust scoring weights.
  3. Call the Recommend API to see personalized offers for different loyalty tiers.
  4. Add your own product catalog offers alongside the template defaults.

Telecom

What is included

Use cases

  • Plan upgrades — recommend higher-tier plans to subscribers consistently exceeding their data limits
  • Churn prevention — surface retention offers to customers flagged by the churn propensity model
  • Data pack offers — push targeted data booster packs during high-usage periods
  • Recharge reminders — trigger timely recharge nudges for prepaid subscribers approaching zero balance

Getting started

  1. Apply the template:
  2. Open Studio > Decision Flows to review the telecom-specific enrichment and scoring stages.
  3. Test with the Recommend API using different subscriber profiles to see churn-aware ranking.
  4. Connect your CRM or billing system via connectors to replace sample data with live subscriber information.

Customizing templates

After applying a template, everything is fully editable:
  • Add or remove offers in Studio > Offers
  • Adjust decisioning gates in Studio > Decisioning Gates
  • Modify scoring weights in the Decision Flow ranking stage
  • Replace sample data by connecting real data sources in Data > Connectors
  • Create experiments in Algorithms > Experiments to A/B test template defaults against your custom configuration

Next steps

  • SDK Quickstart — integrate the Recommend and Respond APIs from your application
  • API Tutorial — detailed walkthrough of request/response formats
  • Computed Values — add dynamic per-customer personalization formulas