Access the Live Console at Dashboards > Live Console or navigate directly to
/operations/live in the platform.Business Value
| Persona | How the Ops Manager Helps |
|---|---|
| Operations analyst | Monitor decision throughput, error rates, and latency in real time |
| Marketing manager | Investigate why specific campaigns are under-delivering against targets |
| Support agent | Look up a customer and see exactly which offers were shown (or suppressed) and why |
| Data scientist | Validate that model scores are flowing through the pipeline and producing expected rankings |
Key Capabilities
Live Decision Metrics
The dashboard shows real-time aggregates for the current tenant:| Metric | Description |
|---|---|
| Decisions/min | Number of Recommend API calls processed per minute |
| Avg latency | Mean decision pipeline response time in milliseconds |
| Error rate | Percentage of decisions that returned a 5xx error |
| Suppression rate | Percentage of candidate offers suppressed by contact policies |
| Budget utilization | Current spend vs. allocated budget across active campaigns |
Customer Lookup
Enter a customer ID to view their complete decisioning context:- Unified Profile — demographics, interaction history, CLV score, active suppressions
- Recent Decisions — the last 20 decision traces with timestamps and outcomes
- Active Journeys — journey enrollments and current step
- Segment Memberships — which segments the customer belongs to
Action Analysis (Why-Not)
From the customer lookup, select any offer to run a Why-Not analysis. The Ops Manager renders the results inline:- Qualification rule pass/fail breakdown with reasons
- Contact policy evaluation with usage counts vs. caps
- Customer attribute values used in each evaluation
- Interaction history summary (impressions, last contact)
Why-Not analysis runs in real time against current rules and data. If you changed a qualification rule 5 minutes ago, the Why-Not result reflects the new configuration.
Cross-Channel View
The operations console shows decisions across all channels:| View | What It Shows |
|---|---|
| By channel | Decision volume and conversion rate per delivery channel (email, push, SMS, in-app) |
| By offer | Top offers by impression count and conversion rate |
| By flow | Decision flow execution counts and average latency |
| Suppressions | Offers suppressed by policy type (frequency cap, cooldown, budget exhausted) |
How It Works
The Operations Manager pulls data from several platform subsystems:Decision traces
The Recommend API records sampled traces (configurable sample rate per tenant) that capture the full pipeline execution, including which candidates entered, which were filtered, and the final ranking.
Interaction summaries
Aggregated interaction data (impressions, conversions, value) per customer-offer pair, updated by the Respond API.
Real-time metrics
Prometheus-compatible metrics exposed by the API instrumentation layer (
withMetrics wrapper on every route handler).Configuration
Enable Decision Tracing
Decision tracing must be enabled for the Ops Manager to show pipeline details:- Go to Settings > Tenant Settings
- Enable Decision Trace
- Set the Sample Rate (e.g.,
0.1for 10% of decisions)
Dashboard Refresh
The live dashboard auto-refreshes every 10 seconds. Metrics are computed from the most recent 5-minute window for decisions/min and latency, and from rolling 24-hour windows for utilization and suppression rates.Supported Workflows
Investigating Under-Delivery
Check the offer
Look up the offer in the Ops Manager. Check its status (active/paused), budget remaining, and total impressions.
Run Why-Not for sample customers
Pick 3-5 customers from the target audience and run Why-Not analysis for each. Look for patterns in blocking rules.
Review qualification rules
If a specific rule is blocking most customers, check whether the rule’s condition is too restrictive or the customer data is missing.
Real-Time Incident Response
When decision latency spikes or error rates increase:- Open the Ops Manager live dashboard
- Check the Error rate and Avg latency tiles for anomalies
- Navigate to Decision Traces to find failing requests
- Examine the trace detail for the specific pipeline stage that failed
- Check the Dashboards for correlated infrastructure metrics
Related APIs
The Operations Manager UI is backed by these APIs:| API | Purpose |
|---|---|
| Decision Traces | Query and view pipeline execution traces |
| Why-Not | On-demand action analysis for customer-offer pairs |
| Unified Profile | Customer lookup with all data sources merged |
| Metrics Summary | Aggregated operational metrics |
| Dashboard Data | Pre-computed dashboard tile data |
Next Steps
Why-Not Analysis
Deep dive into action analysis diagnostics.
Dashboards
Business and operational dashboards for reporting.
Decision Traces
Query raw decision trace records.
Unified Profile
Aggregated customer data from all sources.